Vocalis
The conversationPlatformWho it’s forTrust
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“Hi, I’d like to check on my claim.”
“Of course. Claim #4821 was approved Tuesday.”
Callback booked · Thu 2:00 PM
Sentiment: positive · Objective met

Calls that feel
human

The phone is still how members reach your health plan. Vocalis answers with an AI that knows your plans, resolves the routine, and hands the hard calls to your staff with the whole story in hand.

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See how it works

Follow a single call, start to finish.

Caller
Hi, I'm calling about my claim from last month. Has it gone through yet?
Vocalis agent
It has. Claim #4821 was approved on Tuesday, and reimbursement is on its way. Your plan covers the full amount.
Caller
That's great. Could someone walk me through the paperwork for the follow-up visit?
Vocalis agent
Of course. I've booked a callback with your care team for Thursday at 2 PM, and I'm connecting you to Maria now with everything we discussed.
Maria · Support
Hi, I can see your claim and the follow-up you need. Let's get that paperwork sorted together.

Natural conversation

No menus, no “press 2 for claims”.

Grounded in your documents

Answers come from your own policies, not guesses.

Structured data captured

Intent, dates, and commitments recorded as fields.

Real actions

Callbacks booked, tickets created, calls transferred.

Warm transfer

Staff join with full context, so members never repeat themselves.

Built your way, grounded in your plans.

Shape each agent on a canvas and ground it in your own plan documents, so every answer traces to your source of truth. Then hear it live before it takes a real call.

Agent studio · Benefits agent v7
A
Ava
English · warm
L
Lucía
Spanish · bright
N
Noor
Arabic · calm
Test by voice in your browser

Voice agents

Write the prompt, pick a voice, and hear it live in your browser before it takes a real call.

Workflow builder · Benefits line
GreeterWarm welcome · intentClaims agentGrounded · KB v12SchedulerBooks callbacksHuman handoffWarm transfer
Test by voice in your browser

Workflow builder

Greeters, specialists, schedulers, and handoffs on one canvas. Test the whole flow by voice.

IVR designer · Main line
Main menu · greeting plays
1Claims → AI agent
2Scheduling → workflow
3Talk to a person → queue
Drag branches to rearrange · every path can end in AI or human

IVR designer

Still want a phone menu? Design it visually, and let any branch hand off to an agent.

Every conversation, inbound and out.

Calls you place, calls members make, chat on your site, and calls your own systems start. All on one platform, one set of knowledge.

Campaign · Renewal reminders
2,340 contacts
Running
1,451
Reached
68%
Objective met
9a to 6p
Call window

Outbound campaigns

Pick the contacts and the objective, set the calling window, and let agents dial at scale.

Triggers
Inbound · (555) 014-2200
Benefits workflow
POST /campaigns/run
Appointment reminders
Webhook: call.completed
Posts to your CRM in real time

Inbound & API

Answer on your own numbers, or let your systems start a call through the API.

Help desk · visitor widget
Do you cover out-of-network visits?
Yes, up to 70% after your deductible. Want me to check your specific plan?
Type a message…
One snippet to embed · same knowledge as your phone line

Help desk chat

The same agents, in writing. A chat widget for your site, answering from the same knowledge.

Your people, free for the calls that need a person.

The AI clears the routine so your team spends its time on appeals, hardship, and the calls that need judgment. And when a call needs a person, one is already there, not in a separate system.

The AI never hands off an empty call.

When a call needs a person, your staff pick up already knowing the claim, the history, and what was promised. The member never starts over.

Call center · live desk
R. Alvarez
Claim status
0:42
T. Nguyen
New enrollment
2:10
J. Okafor
Billing question
4:55
AI assist
Suggest: confirm mailing address before closing the ticket.
12
In queue
96%
Answered
Escalations
2 warm
Fits your stack

Already running a contact center? Vocalis connects natively, so calls, transfers, and data flow through the platforms your team already uses.

GenesysAmazon ConnectTwilioFive9NICECiscoAvayaand more

Every call becomes insight.

Every call is reviewed, not sampled. You find the problem before the member calls back.

Know what was said before it becomes a complaint.

Every call is analyzed the moment it ends, and every finding links to the exact second in the audio. Catch the missed promise or the safety flag while you can still act on it.

Call analysis · #4821 · 4m 12s
Objective metSentiment: positivePromise: callback Thu 2 PMNo safety concernsNo DNC request
Evidence
“I’ve booked a callback with our care team for Thursday at 2 PM…”
2:41

The answer, without waiting on an analyst.

Ask your call data a question in plain language and watch the chart build itself. Share the link or export it. No ticket, no queue.

Reports · ask your data
“How did callback commitments trend this month?”
+18%
Sentiment ↑
91%
Objectives met
127
Promises kept
Shared with the team Export Excel · CSV

The operational parts, also covered.

Every answer stays grounded in your own plan documents. It connects to the systems your team already runs, gives your people roles, oversight, and a full audit trail, and holds up at the volume a health plan actually handles. A complete operation from day one, never sold back as add-ons.

Built for teams whose calls matter.

Health systems, handled with care.

Appointment lines and care follow-ups, with safety detection on every call.

Payers & plans, answered from the record.

Claims, enrollment, and renewals answered from your actual plan documents.

Member services, first ring, real help.

Tickets with full context, and warm transfers when a member needs a person.

Teams & workspaces · OpenAPI tool import · Embeddable help desks · Versioned agents · Knowledge bases

Private by design.

Every call carries protected health information. Compliance is checked in real time, sensitive moments are flagged, and your data stays where it belongs.

HIPAA-ready

Architecture end to end, with BAAs available on request.

AES-256 at rest

And TLS in transit, on every call and every transcript.

DNC & TCPA

Enforced in real time on every outbound dial.

US-based

Infrastructure with complete audit trails.

Make the front door
intelligent.

Start with one number and one agent. Grow into a whole call center that answers from your plans and never forgets a promise.

Get startedSign in
Vocalis.

Voice AI for the calls your members count on.

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